HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping costs depend on order weight and destination. They will be calculated during check out. Most paid items qualify for FREE SHIPPING, You'll get your order right on your doorstep free of shipping charge! However, free items don't qualify for free shipping and may arrive in separate packages.
WHY DID MY ORDER NOT ARRIVE IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, China, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you didn't receive all of your items at once…they are on their way. Therefore, the partial shipment could be applied to customers’ order.
WHICH DESTINATIONS YOU SHIP TO?
We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United States:
Please allow us a time frame of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.
We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
Mexico and South America:
As the parcel has to travel around the entire globe, delivery can take 30-90 Business Days (90 in the worst case).
CANCELLING ORDER AFTER SHIPPING
Unfortunately, we are unable to cancel your order as it has already been shipped and you should have received a confirmation email with your tracking number. If you so wish, you may return your order for a full refund, the instructions for which, you can find in the 'Refunds' section of our website.
HOW CAN I PAY FOR MY ORDER?
We accept payments via:
1) Credit Card
2) Debit Card
IS MY PAYMENT SECURED?
We are using the highest security standards and all your sensitive payment information - i.e. Credit Card details - that are being transmitted during the checkout process, will be encrypted. So you don't have to worry, that any unauthorized party will get access to your payment details.
WHAT CURRENCY ARE YOU USING?
All our products are listed in US Dollar. If you are paying in a different currency, currency exchange fees might be applied.